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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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mina

March 12, 2025

5  out of  5
rating by mina
"Detailed explanations were great. The agent was helpful and a delight to speak with. Quotes are competitive."
We responded:
"Thank you Mina for reviewing our office. Happy to hear you had a positive experience!"
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Molly Napolitano

March 12, 2025

5  out of  5
rating by Molly Napolitano
"I cannot speak highly enough of Alison Carr. She has truly transformed what seemed like an overwhelming process into a much more manageable experience. Her patience and thoroughness in explaining every detail have been extremely helpful, ensuring that I fully understand each step. Additionally, her responsiveness has been exceptional, always addressing my needs promptly and efficiently. Thank you so much, Alison!"
We responded:
"Thank you Molly for such a nice review of our office. I am so happy Alison was able to make the process more manageable for you and provided excellent service to meet your needs. We appreciate you! "
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Mohamedou Sidi

March 11, 2025

5  out of  5
rating by Mohamedou Sidi
"جميل"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Marsha Kahle

March 10, 2025

5  out of  5
rating by Marsha Kahle
"I was assisted today by Parker. He was without a doubt the most helpful, kind person I have had the pleasure working with. For the first time, buying insurance was actually pleasant. He listened to me and gave me exactly what I needed, while also explaining everything to me. Thank you Parker!"
We responded:
"Marsha I am thrilled that Parker exceeded your expectations and you had such a pleasant experience. Personalizing your insurance and providing you information so that you can make decisions based on your needs and family is what we strive for on every interaction. We look forward to working with you throughout the coming years! Thank you for sharing"
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susan gass

March 5, 2025

5  out of  5
rating by susan gass
"Very pleased with the coverage and support we receive for our Home, Auto and small business. The whole team is knowledgeable, efficient, friendly and helpful! We appreciate their quick response time and follow-up!"
We responded:
"Thank you Susan for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Tommy Buckmaster

February 27, 2025

5  out of  5
rating by Tommy Buckmaster
"Very patient and eazy to deal with going the extra mile to make me feel as if my buisness matter to them.."
We responded:
"Thank you Tommy! We appreciate you and your business! Thank you for putting your trust in us!"
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Yvonne Mullens

February 26, 2025

5  out of  5
rating by Yvonne Mullens
"Everyone at this office is so polite and efficient. From helping with policy changes to processing claims when necessary they are top notch. Thanks so much!"
We responded:
"We appreciate you Yvonne! Thank you for sharing your experience with our office!"
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Casey Acker

February 25, 2025

5  out of  5
rating by Casey Acker
"Parker made it easy and simple to get affordable insurance!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Bob LoPinto

January 29, 2025

5  out of  5
rating by Bob LoPinto
"Love working with the team at State Farm in Crozet. Both Alison and Judy have helped us above and beyond and we really appreciate it. Alison creatively and economically helped us find a solution for a new and somewhat unfamiliar insurance situation and Judy has been a great help with paperwork and documentation. They're both always generously available and helpful. Highly recommend!"
We responded:
"Thank you Bob for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. We appreciate your business and look forward to working with you. If you ever have any questions or need assistance, we’re here to help! "
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Tiz Butterfield

January 24, 2025

5  out of  5
rating by Tiz Butterfield
"I signed up with Lauren Morris for State farm insurance many years ago. Insurance for my restaurant, my home and my mothers properties as well as all of our car insurance. Everybody in the Crozet office is exceptional, personable and trustworthy especially Judy Woods, who has helped me tremendously for the past 20+ years with emailing documents needed for my business and sending me information on policy's for tax purposes, updating policies etc. I would definitely recommend Lauren Morris and staff to handle any and all insurance policy you may need."
We responded:
"Tiz we appreciate the support of our community. Thank you for trusting us to take care of your insurance needs. Happy to help you in any way that we can!"
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Jacquelin Daniel

January 16, 2025

5  out of  5
rating by Jacquelin Daniel
"When I recently called Lauren's office to talk about possibly lowering my car insurance bill, I was very pleased to have Steven answer. He quickly came up with several ways to make that happen. He was extremely helpful and so pleasant to work with; great customer service."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Gloria Linton

January 11, 2025

5  out of  5
rating by Gloria Linton
"I recently contacted Lauren's office and spoke with Judy. She was able to get the answers to my questions and had the necessary paperwork for me to sign in a matter of a few hours. She was quick and efficient but most of all empathetic. The customer service was truly remarkable. Thank you Judy"
We responded:
"Thank you Gloria for recognizing Judy's remarkable service!! So glad she was able to help quickly and provide you with the personal support you were needing. We appreciate you Gloria!"
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Karen Bates

January 9, 2025

1  out of  5
rating by Karen Bates
"I was looking to try to compare homeowner's insurance rates and auto insurance (bundled) with my present provider. State Farm seemed to be able to save me quite a bit, but when it came down to sealing the deal, the agent I was working with sent me an email that said, "seems like the only way to make your home eligible is that it would need to be torn down and re-built. This is required of your home due to the location and age of the home, and this certification helps the home to withstand heavier weather damage. " My home is located in Virginia Beach, and I have kept up on the upkeep of it. It was just appraised at $556,000. Needless to say I was not pleased with State Farm's response. Big waste of my time today. I would not recommend them based on my experience with them."
We responded:
"Hi Karen, I am very sorry for the miscommunication. All policies submitted through State Farm have to go through underwriting. Due to the location of your home we were unable to write it without a IBHS form. It is disappointing to not gain your business and save you the money with the plan visioned. "
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Kate G

December 10, 2024

5  out of  5
rating by Kate G
"I recently relocated to VA from PA. I have only ever worked with 1 State Farm insurance agent in Philadelphia (for 25years) so I was so nervous to work with a new one. I 2as so very lucky getting in touch with Parker at this office! He's so patient, friendly, informative, helpful and willing to go the extra mile to make the transition a smooth, calm and completely awesome experience. He did everything he could to find us the best policy and even helped me get in touch with the DMV to obtain some clear information there. I highly recommend Parker and this office in general. Parker made me feel welcomed and calm about everything. Thank you so very much!"
We responded:
"Thank you Kate for being a lifelong State Farm customer!! We appreciate you and look forward to being there for you for the next 25! Happy Parker was able to ease your mind and provide you the service you deserve."
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Nora

December 6, 2024

5  out of  5
rating by Nora
"Really great at communication and responded quick to all emails with clear information"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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MARK BREITHAUPT

November 26, 2024

5  out of  5
rating by MARK BREITHAUPT
"I was debating whether to obtain insurance online or through a local representative. I'm very happy that I chose to go through a local rep. Steven Drumheller of Lauren Morris State Farm in Crozet, VA was not only very helpful, but very personable and I am confident that I will get great customer service moving forward."
We responded:
"Yay! Happy you chose us, and Steven was able to help. Thank you for the opportunity to serve you. "
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Abe Chehouri

November 21, 2024

5  out of  5
rating by Abe Chehouri
"I had a great experience overall. Steven D. was super helpful, informative, insightful, and took the time to understand my insurance needs. I would recommend Steven and this agency for a wonderful experience. Thank you for everything."
We responded:
"Thank you Abe for the 5 star review!! Happy Steven was able to provide you with your own personal plan that fits your needs! Looking forward to providing you with exceptional service throughout the coming years! "
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Lena Sanchez

November 8, 2024

5  out of  5
rating by Lena Sanchez
"Peter was amazing"
We responded:
"Lena thank you! Appreciate you recognizing Parker! Happy he made your experience amazing!! "
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Chris Harris

October 29, 2024

5  out of  5
rating by Chris Harris
"If you are looking for a great agent and team call or visit the Lauren Morris agency. All star customer service, accommodating, quick response, and a joy to work with. Judy, Lauren, and the entire team has been incredible to work with! Give them a call today."
We responded:
"Thank you Chris! Comments like yours make it all worthwhile. I appreciate you recognizing my team and their dedication to taking care of our customers. Looking forward to working with you for many years to come!"
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Asad Arbab

October 27, 2024

5  out of  5
rating by Asad Arbab
"Parker is very nice and cool person in his position, He listened and explained all about my policy, He educate me on most of the stuff which I was unaware of, He also helped me best options and I am very happy dealing with him perhaps He is the only reason for me to stay with State Farm, wish him all the best."
We responded:
"Thank you Arbab! So glad Parker was able to listen and help with your needs! We appreciate your business. "
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Ronald D Wiley Jr

September 30, 2024

5  out of  5
rating by Ronald D Wiley Jr
"Alison Carr in Lauren Morris' State Farm agency has always been very responsive whenever we requested quotes on coverage even though we hadn't previously gotten any insurance through their agency for various reasons. This month, though, Alison got property coverage approved for us when we really needed it. They've earned all our insurance business and we will be switching to State Farm with them as our other policies come up for renewal this year. Their agency also always has been terrific helping our son with his insurance needs. He referred us to them and we're really glad he did!"
We responded:
"Welcome to our office!! So happy it worked out and we were able to help! Looking forward to protecting you and your family. "
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Prem Bahadur Chhetri

September 23, 2024

5  out of  5
rating by Prem Bahadur Chhetri
"She is the best. She helped me even when she was off. Show helpful, quick and excellent in her work. Please choose her for easy and smooth work. I don’t have words to say she is just awesome 10/10."
We responded:
"Thank you Prem for recognizing Alison and her dedication! Looking forward to working with you!"
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Walter Hughes

September 20, 2024

5  out of  5
rating by Walter Hughes
"Hurray Alison carry agent for state farm just a note Alison been working with me and my girlfriend over many years she's also helped in every way she can she knows her job well and helped me get discounts I thank her very much for all her help over the years just saying thank you Mr hughes."
We responded:
"Thank you Mr Hughes for taking time to recognize Alison and her commitment to helping in any way she can. We appreciate you!"
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Chrissy Massie

September 10, 2024

5  out of  5
rating by Chrissy Massie
"So grateful for our agent Lauren M.! She is excellent at all aspects of customer service, from her timely responses to making sure we have the right coverage for our needs. So grateful we are a team."
We responded:
"Chrissy thank you for sharing your experience with our office! We appreciate you!! Love being part of your team!"
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Dexter Feag

September 9, 2024

5  out of  5
rating by Dexter Feag
"Steven is a great guy got me hooked up and was so nice and helpful thank you"
We responded:
"Thank you Dexter! Glad you had a great experience working with Steven!!"